If the product is damaged or incorrect on receipt, please contact us in a timely manner with related photos or a short video. A request for either a full refund or a replacement item can be made once received into Sanitiser World Returns Office. The return shipping expenses will also be reimbursed if the return is a result of Sanitiser World’s  error.

All return requests for unwanted items must be made within 14 days of receiving the order and must be returned in clean and its original packaged Condition A restocking fee may apply (in general 20% ) 

Please wrap your return in PROTECTIVE packaging for shipment. Otherwise, any scratches or damage done via transit may result in additional fees being deducted. 

If you need to return an item, simply email us including your order numberreason for return with some pictures or Videos if possible. You will then be provided with instructions and a return address to ship your item back. All returned items will be inspected to check if you qualify for a refund.

The Refund process can take up to 3 weeks from the date of shipping the item back.This time includes the return shipping time, Internal confirmation and processing time and the time it takes for different banks to process the refund
Should you have any further concerns or questions, Please feel free to email us at


Sanitiser World do not offer refunds under our Refund Policy, however:

If by any reason your good(s) are damaged upon receiving them, or they are the not the correct product(s) you ordered, take a photo and contact us as soon as possible, so we can organize to exchange it with the correct product(s). Please do not dispose of the item(s) or packaging until we have exchanged it.

Sanitiser World will cover courier costs involved in replacing and exchanging incorrect or damaged good(s).

We reserve the right to ask you to send us back the product(s) whether it is damaged, or not the proper item/product before we issue a replacement or exchange. In the case of our error, or goods damaged in transit.

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